I'm sorry to hear you're having trouble launching Spine. Here are a few steps you can try to resolve the issue:
Check for Interfering Software: Ensure that no antivirus, firewall, or other security software is interfering with Spine. Such software can sometimes block or interfere with Spine's operation. You may need to whitelist Spine or temporarily disable the security software to test if it is the cause.
Check the Log File: The spine.log file can provide valuable information about what might be going wrong. You can find the log file in the following locations:
- Windows:
<user home folder>\Spine\spine.log
- Mac:
<user home folder>/Library/Application Support/Spine/spine.log
- Linux:
<user home folder>/.spine/spine.log
Run from Command Line: Try running Spine from the command line to see if any error messages are printed:
Update or Reinstall Spine: Ensure you have the latest version of the Spine launcher. Download the latest version from your Spine license page and reinstall it.
Close Other Applications: On macOS, some applications can interfere with Spine. Try closing other programs, especially those that enhance Finder or manage windows.
Delete Settings Files: Deleting the settings files can sometimes resolve startup issues. You will need to re-enter your activation code after doing this:
- Windows:
<user home folder>\Spine\settings\
- Mac:
<user home folder>/Library/Application Support/Spine/settings/
- Linux:
<user home folder>/.spine/settings/
If none of these steps resolve the issue, please provide the spine.log file for further analysis.
