Esoteric Software

[wilds]

Hello,

I just bought this awesome piece of software!
But I am having troubles in windows 8, the trial had problems with openening files it would do nothing.
I just got the download for the full version and it will not start at all.

Gr,

Mark

The log says noting fancy
Spine 1.0.2-full
Licensed to: NAME REMOVED, EMAIL REMOVED
Windows 8 amd64 6.2
NVIDIA Corporation
GeForce GTX 660M/PCIe/SSE2
4.2.0
Java 1.7.0_10
Oracle Corporation
Java HotSpot(TM) 64-Bit Server VM
Started.

Behaviour:
The program locks when I ctrl+alt+del for the task manager and return to the desktop it seems to open the file dialog, but when choosing input from it and returning spine2D is locked and I cant do anything

[wilds]

Anyone? Nathan do you have a solution I want to use your product!

[Nate]

Hi, sorry, it is the middle of the night here. So, the app works but hangs after selecting something from a file file dialog? Can you try holding shift while you click to open the file dialog? This will open an alternate file dialog that may work better. I do have Windows 8 here and will try it out when I wake up tomorrow.

[wilds]

Thanks for your respone Nate!
Yes that's the case with the trial version, the full version did not even start initially.
Pressing shift does not help, it keeps going to "Not responding state"

[svero]

Just FYI.. I'm using spine with Win8 and no problems so far. So whatever the issue is it's not specifically related to the new OS.

[wilds]

Maybe i am missing something runtime related?
I have a fairly new w8 install (new laptop)

[Søren]

We haven't had any luck reproducing it here unfortunately, so it's really difficult to figure out what is going wrong. We haven't forgotten about you though.

[wilds]

Too bad, I can't seem to find what is wrong.
Does it save an error log somewhere?

[svero]

Have you tried running it as administrator? Are your java runtimes up to date? How about your opengl/video card drivers?

[wilds]

Yes everything is up to date, it is run as administrator, java runtimes are up to date and I have the latest drivers.

[danielgesmith]

Just FYI... I saw a similar issue on Win7 after i had maximised the main window (specifically pressed the maximise button). The next file dialog that appeared was *behind* the main window, and i couldn't get to it without going through the task manager. It gave the appearance that the app wasn't responding, but really it was waiting for the file dialog to be done.

[wilds]

That is the exact problem I am having!

[Søren]

Just wanted to let you guys know that Nate is currently working on fixing the problem, can't give you an ETA I'm afraid. Hopefully sometime tomorrow, for now just stay in Maximized mode and not fullscreen.

[Nate]

I believe we fixed the issue. Can you download Spine again? It will be version 1.0.3.

[wilds]

The problem is solve! Thanks Nate & co!

[dr_watson]

Just wondering if the fix has been brought to the trial version? I am checking out the latest trial version and still experiencing similar file opening issue.

No response (well... except the screen flashes for a second or two) from selecting "Open Project..." or CTRL-O for the first few times. After 2 or 3 tries, the file dialogue eventually pops up but the editor then hangs there. I have to use the Task Manager to kill the editor.

With the previous version, I was able to open few samples before this happened. Once it happened, I could never open other projects. Just downloaded the latest trial version and was hoping the problem had been solved but it's still the same.

Is there a config/setting file somewhere generated by the editor? Maybe I should delete it and try again?

Really like to get Spine working on my system. It looks really promising and I've already backed it on KickStarter

Here is the log for my system:

Spine 1.0.8-trial
Windows 7 amd64 6.1
ATI Technologies Inc.
AMD Radeon HD 6900M Series
4.2.11631 Compatibility Profile Context
Java 1.6.0_26
Sun Microsystems Inc.
Java HotSpot(TM) 64-Bit Server VM
Started.

[Nate]

dr_watson, you seem to be using Windows 7. Spine is developed on Windows 7, so not sure why you'd see an issue like this. Also the issue described in this thread only happens in fullscreen (though it has been fixed). Have you tried it not in fullscreen? Have you tried holding shift before and during the dialog opening?

[dr_watson]

dr_watson, you seem to be using Windows 7. Spine is developed on Windows 7, so not sure why you'd see an issue like this. Also the issue described in this thread only happens in fullscreen (though it has been fixed). Have you tried it not in fullscreen? Have you tried holding shift before and during the dialog opening?

It happened in both windowed/full screen mode. If I am holding Shift while clicking on "Open Project...", the file dialog opens every time when I do so, but still hangs. I can see the text input cursor flashing in the dialog but I can't key in anything and I can't close the file dialog. I have to use the Task Manager again to kill the app.

It's really odd! I guess I'll try the Mac version instead. My machine is an iMac with both Win7 and Mac OS installed. Most of my development work is done on Win7 though.

[Søren]

It's really odd! I guess I'll try the Mac version instead. My machine is an iMac with both Win7 and Mac OS installed. Most of my development work is done on Win7 though.

Do you have the drive mounted as a network drive or something similar ? We are unable to reproduce it, so it's very difficult to do something about unless we get more details.
Also, what was the result of running it on Mac OS?

[dr_watson]

It's really odd! I guess I'll try the Mac version instead. My machine is an iMac with both Win7 and Mac OS installed. Most of my development work is done on Win7 though.

Do you have the drive mounted as a network drive or something similar ? We are unable to reproduce it, so it's very difficult to do something about unless we get more details.
Also, what was the result of running it on Mac OS?

Win7 was installed on its own partition using Bootcamp so it's just normal Hard Disk setting.

Yes, the Mac OS version works fine Also, I tried it on my other old PC with Win XP and it worked fine too. So don't worry about the odd issue with the Win7 since I can use my other machine to use Spine and that's cool!

Thanks for this great tool and looking forward to the generic C++ support!

[dr_watson]

I've just upgraded to the latest JDK 1.7.0_13 and the previous problem was gone! Yay!